Click here to receive your FREE subscription to Campus Technology
News
BYU Applies Software to Job of Integrating Output from IT Management Tools
5/20/2008
Brigham Young University (BYU) has implemented Managed Objects BSM (business service management) from Managed Objects to strengthen its adoption of the IT Infrastructure Library (ITIL) framework. BYU tapped the software to integrate, correlate and model data from multiple IT management tools in order to understand the relationships and dependencies among the school's IT components from a comprehensive service perspective.The Provo, UT-based university uses a mix of vendor tools to monitor the health and availability of IT network, systems and applications. BYU is working to integrate the data generated by these tools in combination with auto-discovery information. The goal is to build a relationship model that enables IT operations to better monitor, manage and mitigate an unexpected or adverse impact as a result of a planned or unplanned change made to the IT infrastructure. The Managed Objects approach uses a system of adapters--middleware--to integrate output from the IT tools.
"Office of IT supports the mission of the university by providing continuous global access to the infrastructure that facilitates communication, data and multimedia," said David Orton, product line manager for BYU's support and operations group. "BYU has begun implementing ITIL over the past five years and we believe a combination of proven practices and enabling technologies such as BSM will greatly assist BYU in preparing to meet the dynamics of future technology challenges that our learning institution will almost certainly face."
Dian Schaffhauser is a writer who covers technology and business. Send your higher education technology news to her at dian@dischaffhauser.com.
Cite this Site
copy text (above) for proper citation
Recommended Reading
- Moodle Gets SCORM Improvements, Security Fixes
New versions of Moodle have been released, bringing the most recent stable build to 1.9.3. The latest round of updates includes a number of bug fixes and security enhancements, as well as improvements to the SCORM module.
- Free 'Morro' Antivirus To Replace Microsoft OneCare
Microsoft is rolling out a free antivirus software program for consumers that will compete with products made by Symantec and McAfee. Code-named "Morro," the AV app is expected to be available by the end of 2009.
- Microsoft Demos New SQL Server Features at PASS
Microsoft Wednesday previewed the ability to centrally manage applications and resources in the planned upgrade of SQL Server, code-named "Kilimanjaro."
- Microsoft Unveils Exchange and SharePoint as Services
Microsoft exec Stephen Elop on Monday announced two hosted solutions from Microsoft--Exchange Online and SharePoint Online--which are now available to organizations of all sizes in the United States. The software, paid for by annual subscriptions, is hosted on Microsoft's servers and supported by Microsoft's channel partners.
- 6 Ways Not To Become Rote Using Instructional Technology
There are, in my experience, six strategies to consider with any use of technology that will guard against rote use of technology and facilitate critical analysis of teaching and learning effectiveness. In this article, I'll share with you the checklist I work with and encourage others to work with in learning about and using new technology.
- Bringing Student Web "Stuff" to Campus Enterprise Systems
How can an institution incorporate Web 2.0 learning opportunities for students, and evidence of learning from those opportunities, into existing campus technologies and processes? PlugJam is providing part of the answer.
