TechTalks Event
Analyzing and Costing IT
with guest expert Chris Peebles
March 2, 2000
Audio
• Streaming
MP3
• Download
MP3 (Download
Tips)
Does
this resonate for you? "[I]t is imperative that IT organizations
offer as many clearly-defined, highly visible entry points to the
organization for user support and education as can be designed and
maintained. Maintenance and enhancement of these support organizations
is every much a part of IT life-cycle costs as are costs for the
next server and those gigabit routers that will have to be put in
the switch rooms and wiring closets." Our expert wrote that in his
chapter of the forthcoming book, Technology-Driven Planning:
Principles to Practice (Click on cover, below, for more info
on the book.
Guest Expert
Christopher
S. Peebles, is an anthropologist by training and an information
technologist by happenstance. He currently serves Indiana University
in several capacities. He is Associate Vice President for Research
and Academic Computing and Dean for Information Technology. He is
Professor of Anthropology and Director of the Glenn A. Black Laboratory
of Archaeology. He also has appointments in the Program for Cognitive
Science and in the Research Center for Language and Semiotic Studies.
He has been involved in the development of information technology
for over forty years and has used computers in his research and
teaching throughout his academic career. His interest in formal
organizations and their culture led to considerations of corporate
success and failure and the role of quality in corporate performance.
These interests, in turn, led to his role in working as a part of
the management team to bring quality and cost management programs
to University Computing Services and its successor University Information
Technology Services at Indiana University.
Co-Hosts
Howard Strauss, Manager of Academic Applications at Princeton
University, is TechTalk's Technology Anchor. Co-Host Judith Boettcher
is CREN's Executive Director. Together, Howard and Judith will ask
the really tough questions—and relay the questions you email to them at expert@cren.net.
Background & Resources
We're building this event's resource list right now and we'd welcome your contribution. During this Tech Talk session, Chris will refer to Indiana University's Knowledge Base Web resource. The best place to start is in the Tech Talk archives, which are a treasure trove of related information. One recent Tech Talk has pertinence to this one:
- Support Issues for Campus Web Sites with Karie Masterson and Ruth Sabean
- An article by Chris, with Laurie Antolovic, in the September/October issue of Educom Review entitled Cost (and Quality and Value) of Information Technology Support in Large Research Universities.
- Another recent Educom Review article is entitled Information Technology Investments in Research Libraries by Susan Rosenblatt.
- The article, Changing (Almost) Everything and Keeping (Almost) Everyone Happy in CAUSE/EFFECT by Craig A. Stewart, Douglas Grover, and R. David Vernon is about our expert's home institution, Indiana University.
- CAUSE/EFFECT also recently published Retaining IT Staff through Effective Institutional Planning and Management by Michael Eleey and Lynn Oppenheim and 'Follow the Money' and Other Unsolicited Advice for CIOs by Gregory A. Jackson.
- Another good resource is the EDUCAUSE Professional Paper, The Crisis in Information Technology Support: Has Our Current Model Reached Its Limit? by Polly McClure, John Smith, and Toby Sitko.
- Business Officer sometimes publishes related information from the perspective of your campus's financial staff. IT Financial Planning 101: Developing an Institutional Strategy for Financing Technology by Kenneth Green and Robin Jenkins is useful.
- Kenneth C. Green's Campus Computing Surveys published by The Campus Computing Project are solid background and resource materials.
- The Technology Source is a free, online journal with pertinent articles and features.
